Corporate
Emotions are the untapped reserve of any organization. People drive performance and emotions drive people.
Enhancing the competency and performance of executives and maintaining a conducive environment has been a challenge for all organizations, It is now being accepted that cognitive intelligence, often referred to as Intelligent Quotient (IQ), is not the sole determinant of individual performance. The concept of Emotional Intelligence has added a new dimension and it is now considered as a critical factor in the performance and success of individuals in varying roles in their professional career. EI is now becoming an important consideration in human resource planning, job profiling, recruitment interviewing and selection, training and executive development.
Organizations have employed various mechanisms to neutralize emotions at the workplace. However researches by Daniel Goleman and others have brought out that EI is a necessary criteria to be productive from the outset. According to Goleman’s research on EI, vis-à-vis the leadership style of executives, close to 90 per cent of their leadership success was attributable to emotional intelligence. EI enhances a Manager’s ability to translate knowledge into action. Stress management, largely depends upon striking an emotional balance between a potential stress condition and the person’s reaction to it. EQ in sales, administration, customer service and management stimulates motivation, reduces stress, improves communication and enhances decision making.
In the era of rapidly changing global scenario with increased automation many of the skills currently in vogue would become redundant. In an insight report on the The Future of Jobs released by the World Economic Forum, Emotional Intelligence is one of the 10 skills essential for the future. In fact EI also happens to have a bearing on many of other skills listed out.